1. Eligibility for Returns
You may return most new, unopened, and unused items within 30 days of delivery for a full or partial refund, subject to the conditions below:
Return Conditions:
- The item must be in its original packaging.
- The item must be unused, unwashed, and in resellable condition.
- Proof of purchase (order number or invoice) is required.
- Certain categories like perishable goods, personal care items, intimate wear, customized products, or digital goods are non-returnable.
2. Non-Returnable Items
We do not accept returns for:
- Items marked “Final Sale” or “Non-Returnable”
- Used or damaged products (unless defective or damaged upon delivery)
- Perishables, cosmetics, undergarments, or hygiene-sensitive items
- Digital downloads, e-gift cards, or services
3. Damaged or Defective Products
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
- A photo or video of the item and packaging
- A description of the issue
We will arrange for a replacement, repair, or full refund at no extra cost.
4. How to Initiate a Return
To start a return, please contact our support team at:
📧 Email: info@truhaq.com
📞 Phone: +1 (818) 581-8829
We will guide you through the process and provide a return shipping address or label (where applicable). Customers are generally responsible for return shipping unless the item is defective or wrong.
5. Refund Process
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed within 3–5 business days.
- Refunds will be issued to your original method of payment.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
6. Exchanges
We currently do not offer direct product exchanges. If you wish to replace an item, please return it for a refund and place a new order for the desired item.
7. Cancellations
Orders can be cancelled within [2–4] hours of placement, as long as they haven’t been shipped. After this window, cancellations may not be possible.
Questions?
Our customer care team is here to assist you with any questions or concerns.
📧 Email: info@truhaq.com
🌐 Website: www.truhaq.com